Frequently Asked Questions

Answers to the most common questions about Home Planner.

How do I create a project in Home Planner?

On the Home page, select the Create button. To build a 3D project, select 3D-design (create from room presets, ready-made templates, or draw walls from scratch), Plan from a Photo (automatic recognition or manual tracing over a floor plan image), or Room Scan (automatic 3D plan created by scanning your space with your phone camera).

Do you have an AI room redesign feature?

Yes! Upload a photo of any existing space or empty room, choose from various interior design styles (such as Japandi, Scandinavian, or Modern), and generate photorealistic redesign concepts in seconds while automatically preserving your original floor plan layout.

Can I generate a 3D floor plan from a photo or paper blueprint?

Yes. With our Plan from a Photo - Automatic Recognition feature, you can upload floor plan photos, paper sketches, or 2D blueprints to automatically detect walls and generate fully editable 2D and 3D floor plans with millimeter precision.

How does the AR Room Scanner work?

Select Room Scan under the Create menu on your mobile device. By scanning your room with your device camera (with LiDAR support), it automatically measures walls, ceiling heights, doors, and layout to build an accurate 3D floor plan in seconds.

Can I create 360° virtual tours and AI videos of my design?

Yes! You can generate interactive 360° panorama virtual tours and cinematic 4K AI video flythroughs (widescreen or vertical reels format) to share via links with clients, contractors, or on social media.

What furniture items are available, and can I upload custom models?

Home Planner includes over 560,000 furniture items and materials from real brands. You can customize colors, fabrics, and textures, or import your own custom 3D models (supporting .max, .blend, .obj, .fbx, .gltf and more) and custom textures.

What export formats and file types are supported?

You can export high-resolution 2D blueprints with measurements, photorealistic HD/4K renders, 360° panoramas, PDF renovation reports, and export complete project scenes directly to 3ds Max (available on PRO/PRO+ plans).

Is Home Planner free to use?

Yes! The Free plan allows you to create and edit room designs with basic renders and access up to 30,000 catalog items. Upgrade to PRO or PRO+ anytime for high-resolution 4K/FullHD renders, full 560,000+ brand catalog access, 3ds Max export, and commercial usage.

Can I use Home Planner offline?

Yes, with PRO+ or PRO++. Offline mode downloads the furniture catalog to your device, so you can keep designing without a connection. AI features and cloud sync need the internet.

Can I sync my designs across devices?

Yes, with a paid plan. Sign in to the same account on both devices, then select Sync now on My Designs. Your designs appear on every device where you sign in.

How do I cancel my subscription?

You can cancel or change Home Planner PRO at any time in the store where you bought it: the App Store, Google Play, Steam, the Microsoft Store or homeplannerapp.com.

How do I delete my account?

Open the three-dot menu (⋯), select Help and Feedback, then Report a Problem and Delete Account. Deleting your account erases your designs for good and cannot be undone. If you pay through the App Store, Google Play, Steam or the Microsoft Store, cancel that subscription first: deleting your account does not stop store billing.

How do I share a project link?

Sign in, open the design, select the share icon and then Share. Choose who can open the link and whether they can view or edit. The link opens the same design for everyone, so your latest changes appear at once.